The Australian Competition and Consumer Commission (ACCC) has published a consumer rights guide for people with disability.
Macular Disease Foundation Australia provided feedback to the ACCC, supporting the publication’s print accessible layout and providing clarification on low vision matters.
The publication, “Your consumer rights: a guide for consumers with disability”, provides advice on people’s rights under the law when they make disability-related goods and services purchases.
The guide explains consumer rights including how to be a smart shopper, key issues when signing a contract/service agreement and steps that can be taken to resolve problems with a good and/or service.
It provides two letter templates – one for complaint letters and another for cancelling services within a “cooling off” period.
To download the guide here.
19 July 2016